Conquering the Enemies of Courage

One of the most important ways to encourage is to conquer the forces that attack our courage.  Whether we are encouraging others, or receiving encouragement from them, or encouraging ourselves, every one of us faces daily encounters with the enemies of courage – people, circumstances, thoughts or feelings that threaten to dis


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Addressing the Need to Improve

If you have an employee whose attitude or behavior or performance is not up to the team’s standard, you want to address the issue with them in a way that leaves them in a better place, not a worse one, than they were before the talk.  You may need to give them some hard truth about the urgency of their need to improve, but yo


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Defining High Standards

One problem that organizations can run into when striving for high standards is using the term in a general way without clearly defining them or explaining how to achieve them. In this article I’m going to discuss 6 high standards I believe are important.  Of course there are more.


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The Power of Selflessness

Every one of us is wired so that we are at our best and strongest when we are thinking and acting beyond self-interest – when we look beyond ourselves to focus on the well-being of others.  And we’re at our worst and weakest when we focus exclusively on our own well-being.  I’m talking about a way to tap into your natural str


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Express Your Vision for the People You Lead

Have you ever had a leader who expressed a vision for you that was greater than your vision for yourself?  If you have, it probably had a profound impact on you, especially if they explained what they saw in you that inspired that vision. 


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Avoid Avoidance

Employees make a sharp distinction between leaders who engage and leaders who avoid.  They feel more valued by leaders who engage with them.  Feeling valued increases not only their sense of worth, but also their sense of purpose and loyalty.


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A Culture of Empowerment

We often think of empowerment as having the authority we need in order to fulfill our responsibilities.  But empowerment at its highest level is confidence in our ability to give something of value to someone else – something that improves their life.  To put it another way, we feel empowered when we believe that what we give


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The Communication Paradox

Every year our technology for communication advances, but communication remains a challenge.  In fact, the stress that comes from inadequate communication seems to be rising.  It’s hard to blame technology when we’re the ones who create and operate the technology, and yet it’s hard to blame humanity when a lot of our communic


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A Culture of Reciprocity

A culture of reciprocity is built on a foundation of mutual expectations.  But what are we supposed to reciprocate, and what should the expectations be? 


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A Culture of Resolution

When a team’s core values include a commitment to achieving resolution, it fortifies the team’s sense of purpose, builds its confidence, fuels its energy, increases its motivation, and strengthens the bond of mutual trust between team members.  It feels as though things are consistently moving forward – progress is always bei


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